Passenger service agent interview questions answers

Passenger service agent interview questions answers

In this post, you can ref most common interview questions for passenger service agent interview with answer samples. If you need more job interview materials, you can ref them at the end of this post.

WHAT IS YOUR GREATEST WEAKNESS FOR POSITION: PASSENGER SERVICE AGENT?

1. Ways to answer:

a) First way: Turning your strong point into weak point.

For example: I am a perfectionist and therefore, I rarely believe in anyone who can work as well as me. As a result, I am afraid to delegate important tasks to others. This approach has a weak side as that if you are not clever, you will cause the employer to believe that you are cheating him.

b) Second way: Solving your weakness absolutely.

A better approach is that you state one point which was once your weakness, but you have done well to resolve it.
For example: I tended to be a perfectionist, therefore I didn’t like to delegate to others. But I have found out that in order to develop the organization, everyone in the organization must be experienced with many tasks and this is very good for an efficient team work.

2. Steps to answer:

·   You need to show it through your attitude and voice: It is really your weakness. And, you may also state some situations how much that weakness has caused you difficulties.

·   Give your solution to resolve that weakness, partly or wholly.

·   Solutions to a weakness may be training, mentoring, etc

3. Interview Tips for “weakness” question:

·   This is a common question in any interview, so don’t try to avoid answering it.

·   Never mentioning a weakness that relates to a crucial requirement of the job.

·   Don’t try to make up a weakness.

·   Don’t say you have no weakness. No one is perfect, therefore, you shouldn’t say you have no weakness.

WHAT EXPERIENCE DO YOU HAVE IN THIS FIELD OR FOR PASSENGER SERVICE AGENT POSITION?

Answer tips

·   Speak about specifics that relate to the position you are applying for. If you do not have specific experience, get as close as you can.

·   If you are being asked this question from your employer then you can explain your experience. Tell the employer what responsibilities you were performing during your job. You can tell what programs you developed and what modules you worked on. What were your achievements regarding different programs.

Answer sample

I have been working with computers since 2001. I also have a degree in network support/computer repair. I have built my last 3 computers, have work with Dell as an employee. So I have around 15 years experience working with computers.

WHAT HAVE YOU DONE TO IMPROVE YOUR KNOWLEDGE FOR PASSENGER SERVICE AGENT POSITION IN THE LAST YEAR?

Answer tips

·   Try to include improvement activities that relate to the job. A wide variety of activities can be mentioned as positive self-improvement. Have some good ones handy to mention.

·   Employers look for applicants who are goal-oriented. Show a desire for continuous learning by listing hobbies non-work related. Regardless of what hobbies you choose to showcase, remember that the goal is to prove self-sufficiency, time management, and motivation.

Answer samples

·   Every should learn from his mistake. I always try to consult my mistakes with my kith and kin especially with elderly and experienced person.

·   I enrolled myself into a course useful for the next version of our current project. I attended seminars on personal development and managerial skills improvement.

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